Terms of Use

Welcome to EmphoeniX Technologies. These Terms of Use ("Terms") govern your access to and utilization of our website, mobile application, and meal delivery services (collectively, the "Services"). By accessing and using our Services, you acknowledge and agree to adhere to these Terms.

1. Utilization of Services

  • Service Provision: Our Services are designed to facilitate the ordering and delivery of freshly prepared meals to your designated address.
  • Information Accuracy: You agree to provide accurate and complete information during the order placement process.
  • Fresh Preparation and Timely Delivery: Our meals are prepared fresh and delivered within your selected time slot.
  • Service Refusal: We reserve the right to refuse service, cancel orders, or restrict platform access in instances of suspected fraudulent, abusive, or unlawful activity.

2. Order Placement and Payment

  • Advance Order Requirement: Orders for next-day lunch delivery must be placed in advance.
  • Payment Authorization: Payment is required at the time of order placement through our accepted payment methods.
  • Order Modification and Cancellation: Once confirmed, orders cannot be modified or cancelled, except as stipulated in our Cancellation Policy.
  • Order Rejection: We reserve the right to reject or cancel orders due to unavailability, pricing discrepancies, or unforeseen operational challenges. In such cases, a refund will be issued, as applicable.

3. Delivery Protocol

  • In-House Delivery Excellence: Deliveries are exclusively conducted by our dedicated in-house delivery team, utilizing electric vehicles to ensure a sustainable and seamless experience.
  • Scheduled Delivery Windows: Foods are delivered within the following designated time slots:

      Lunch
    • 11:30 AM – 12:30 PM
    • 12:00 PM – 1:00 PM
    • 12:30 PM – 1:30 PM

Dinner

    • 6:00 PM – 7:00 PM
    • 6:30 PM – 7:30 PM
    • 7:00 PM – 8:00 PM

 

  • Delivery Time Variability: Delivery times are approximate and may be subject to variations due to factors beyond our control, such as traffic and weather conditions.
  • Authorized Delivery Instructions: If you are unavailable to receive your order, we may leave it in a designated safe location according to your provided instructions.

4. Refund and Cancellation Policies

  • Cancellation Eligibility: Orders may be cancelled up to 4 hours prior to delivery for a full refund.
  • Unsuccessful Delivery Refunds: In the event of an unsuccessful delivery due to factors beyond your control, a full refund will be processed within 2 business days.
  • Delivery Failure Exclusion: Refunds will not be issued for failed deliveries resulting from incorrect addresses or recipient unavailability.

5. User Responsibilities

  • Account Confidentiality: You are responsible for maintaining the confidentiality of your account credentials.
  • Service Integrity: You agree not to misuse our Services, including engaging in fraudulent transactions, attempting to disrupt our website, or seeking unauthorized system access.
  • Resale Prohibition: You shall not use our Services for the resale or redistribution of meals without prior written authorization.

6. Data Privacy and Security

  • Privacy Policy Compliance: We collect and process personal information in accordance with our Privacy Policy to enhance our Services and customer experience.
  • Payment Security: Your payment details are securely handled, and we do not store sensitive payment information.
  • Security Measures: While we implement reasonable security measures, we cannot guarantee absolute protection against data breaches.

7. Modifications and Termination

  • Terms Modification: We reserve the right to modify these Terms at any time. Continued use of our Services constitutes acceptance of the updated Terms.
  • Access Termination: We may suspend or terminate your access for violations of these Terms or engagement in fraudulent or harmful activities.

8. Limitation of Liability

  • Meal Consumption Disclaimer: While we strive to provide high-quality meals, we shall not be liable for any allergies, reactions, or adverse health effects resulting from meal consumption.
  • Damages Exclusion: We are not responsible for indirect, incidental, or consequential damages arising from delivery delays or service disruptions.

9. Age Restrictions

  • Age Requirement: Our Services are intended for individuals aged 18 years or older. If we become aware of a minor using our services, we will restrict their access.

10. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by the laws of Government of India.
  • Dispute Resolution: Any disputes arising from these Terms will be resolved through arbitration or other appropriate legal channels as per the laws of the Government of India.

For inquiries or concerns, please contact us at support@emphoenix.com or call us at +91 93630 16080.

Thank you for choosing EmphoeniX. We are committed to delivering fresh, delicious meals and ensuring an exceptional customer experience.