FAQs

1. How does the free delivery work?
Our free delivery service is available for all customers. Whether you're ordering one meal or have taken a subscription for one month, we deliver it to your location at no extra cost.

2. Who delivers my order?
We have in-house trained staff who handle the entire delivery process. This ensures a smoother, faster, and more reliable service compared to third-party delivery platforms.

3. Do you deliver to my area?
We currently deliver within Coimbatore city limits. Please check our delivery area page in the footer menu to confirm if we deliver to your location.

4. How can I place an order?
You can easily place an order directly on our website. Simply browse our menu, select your favourite products, and have them delivered right to your doorstep with just a few clicks.

5. How can I contact customer support?
If you have any questions or concerns, you can reach out to our customer support team through the contact page on our website, via email, or by calling our dedicated support number.

6. Do you offer discounts or promotions?
Yes, we offer various promotions and discounts. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest deals.

7. Is there a minimum order requirement?
There is no minimum order requirement. Order as little or as much as you need!

8. What payment methods do you accept?
We offer a range of payment options for your convenience, including credit/debit cards, digital wallets, and UPI payments (such as GPay, Paytm, and other UPI methods).

9. How long will it take for my order to arrive?
Delivery times may vary depending on your location and the size of your order. We aim to deliver your food within your scheduled time.

10. Can I modify my order after it’s been placed?
If you need to make any changes to your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but modifications can only be made before the cut off time.

11. What should I do if my food is delivered late?
We strive to deliver on time, but if there is any delay, please contact our customer support team immediately. We’ll look into the issue and ensure that you are compensated for the inconvenience.

12. What should I do if my order is incorrect or missing items?
If there’s an issue with your order, please reach out to our customer support team right away. We'll resolve the issue by providing a refund or sending you the missing items.

13. Can I order in advance for a future date?
Yes, you can place orders in advance. Simply select your desired delivery date and time when placing your order.

14. Are your meals packaged sustainably?
Yes, we are committed to sustainability and use eco-friendly packaging for all our meals. We do not use plastics, ensuring that our packaging is both environmentally responsible and safe.

15. Do you have any offers for first-time customers?
Absolutely! First-time customers can enjoy exclusive discounts. Check our website or subscribe to our newsletter to get the latest offers.

16. Can I order bulk quantities for a party or event?
Yes, we offer bulk order options for large gatherings or events. Please contact our customer support team for more information and assistance in placing your bulk order.

17.  What happens if I am not at home when my delivery arrives?
If you're unavailable at the time of delivery, our team will leave your order at your doorstep or a nearby secure location for your convenience.

18. Do you use any preservatives or artificial ingredients in your food?
No, we do not use preservatives or artificial ingredients in our dishes. We focus on using fresh, natural ingredients to ensure the highest quality and flavour in every meal.

19. Will I be notified when my order is delivered?
Yes, you will receive a notification when your order is delivered. You’ll get a confirmation email or SMS, and our app will update the status of your delivery in real-time.

20. How do you ensure food safety during delivery?
We take food safety seriously. Our delivery staff follow strict hygiene protocols, and all meals are packaged securely to ensure they stay fresh, hot, and safe during transit.

21. Can I pause or cancel my subscription at any time?
Yes, you can pause or cancel your subscription at any time. If you need to make changes to your plan, just contact our customer support team, and we’ll help you adjust or cancel your subscription as needed.

22. Are there any discounts for subscribing?
Yes, subscribing to a weekly or monthly plan gives you access to exclusive discounts and offers, making it a more affordable way to enjoy our meals regularly.

23. What happens if I miss a delivery for my subscription?
If you miss a delivery, please reach out to us, and we’ll reschedule the delivery at your convenience. Since you’re subscribed, we’ll ensure that you get all the meals included in your plan.

24. Are subscriptions available for all meal types?
Yes, our subscription plans cover a variety of meal types, including lunch, and dinner options. You can choose the type of meals that best suit your schedule and taste.

25. What happens if I cancel my subscription after one week or within one week of subscribing?
If you cancel your monthly subscription after one week, you will no longer be eligible for the monthly subscription discount and will only qualify for the weekly subscription discount. However, if you cancel your weekly or monthly subscription within one week of subscribing, you will not be eligible for any discounts.