Privacy Policy

EmphoeniX Technologies is committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy delineates how we collect, utilize, store, and protect your data when you engage with our website, mobile application, and meal delivery services (collectively, the “Services”). By accessing or using our Services, you expressly consent to the terms articulated herein.

1. Information Collection Practices

When you interact with our Services, we may collect the following categories of information:

a. Personal Information:

Your full name, contact details (telephone number, email address, delivery address).
Payment information, processed securely via reputable third-party payment gateways.
Delivery preferences and comprehensive order history.

b. Non-Personal Information:

Browser type, IP address, and device-specific details.
Cookies and usage data, employed to optimize website functionality and user experience.
Interaction data pertaining to advertisements and promotional materials.

2. Utilization of Your Information

We leverage your data for the following purposes:

To efficiently process and deliver your meal orders.
To provide comprehensive customer support and address your inquiries.
To enhance our website and Services based on user behavior analysis.
To deliver pertinent promotional offers, updates, and service-related notifications.
To implement fraud prevention measures and ensure robust security.

We unequivocally affirm that we do not sell or rent your personal information to third parties for marketing purposes.

3. Data Sharing and Disclosure

Your information may be shared under the following circumstances:

With our dedicated in-house delivery personnel to facilitate seamless and timely order fulfillment.
With trusted payment service providers to ensure secure transaction processing.
When mandated by applicable laws, regulations, or legal proceedings.
With reputable analytics and marketing partners to enhance user experience (utilizing anonymized, non-identifiable data only).

4. Data Security Protocols

We employ industry-leading security protocols to protect your personal data from unauthorized access, disclosure, or alteration. However, it is important to acknowledge that no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account¹ credentials.

5. Cookies and Tracking Technologies

We utilize cookies and analogous tracking technologies to:

Remember your preferences and personalize your user experience.
Analyze website traffic patterns and optimize our Services.
Deliver tailored promotional content.

You retain the ability to manage cookie settings through your browser preferences.

6. Third-Party Links

Our website may contain links to external websites. We disclaim responsibility for the privacy practices of these third-party sites and recommend that you review their respective privacy policies before sharing any personal information.

7. Access and Control of Your Data

You possess the following rights:

To update your personal details via your account settings.
To request the deletion of your data (subject to legal and operational requirements).
To opt-out of promotional communications at your discretion.

8. Age Restrictions

Our Services are intended for individuals aged 18 years and above. If we become aware that a minor has provided personal data, we will take immediate steps to remove such information.

9. Policy Modifications

We reserve the right to periodically update this Privacy Policy. Any material modifications will be communicated via email or through a prominent notice on our website.

10. Contact Information

For any privacy-related inquiries or concerns, please contact us at [support email/phone number].

Thank you for placing your trust in Emphoenix Technologies. We are dedicated to upholding your privacy while delivering fresh and delectable meals.